Faq
What does Top Star USA sell?
We sell blank and branded apparel including t-shirts, hoodies, fleece wear, thermals, socks, underwear, scrubs, winter items, accessories, and selected wholesale products.
Do you sell printed or customized items?
No. All products are plain / blank as supplied by the brand. We do not offer printing or customization.
Which brands do you carry?
We currently carry products from Gildan, Hanes, Gemrock, and Trailmaker.
Are your products ready stock?
Yes. All items listed on our store are ready stock and available for immediate shipping.
Do I need to create an account to place an order?
No. You can checkout as a guest without creating an account.
What currency are prices listed in?
All prices are listed in US Dollars (USD $).
Where do you ship?
We currently ship only within the United States.
For full details, please visit our Shipping Policy page.
How long does shipping take?
- Processing: 1–3 business days
- Delivery: 3–7 business days within the USA
For full details, please visit our Shipping Policy page.
Will I receive tracking information?
Yes. A tracking number is emailed once your order ships.
What is your return policy?
Returns are accepted within 14 days of delivery. Items must be unused, unwashed, and in original condition.
Please read our full Return & Refund Policy for details.
Are wholesale or pre-pack box items returnable?
Wholesale, bulk, or pre-pack box items may be subject to return restrictions. Please contact us before returning bulk orders.
Please read our full Return & Refund Policy for details.
What if I receive a damaged or incorrect item?
Contact us within 48 hours of delivery with photos, and we’ll assist you.
Reach out through our Contact Us page for quick assistance.
Where do I send returns?
All approved returns must be sent to the following address:
Top Star USA
65 W John Street
Hicksville, NY 11801
United States
For further details, please visit our Return & Refund Policy page.
How can I contact you?
For all inquiries, please visit our Contact Us page or email us at topstarusa@yahoo.com